Terms & Conditions

Prices are in Icelandic Krona (ISK) and are including VAT, they are confirmed and final after a full payment has been made.

The tours we offer are outdoor activities, therefore weather dependent. With your safety in mind we reserve the right to cancel your trip because of dangerously bad weather or otherwise highly unfavorable conditions, even with a very short or no prior notice. In such cases, a full refund is provided.

Ice Walkers Tours reserves the right to alter routes, itineraries, and departure times with your safety in mind, should it be absolutely necessary.

Our tours are hiking trips so appropriate footwear and suitable outdoor clothing must be worn at all times. We reserve the right to refuse participation in the activity if this requirements are not met due to safety reasons. We will always try to assist with any gear missing if contacted beforehand, however, it is not guaranteed.

We do our best to stay as flexible as possible. As far as availability allows we are always willing to accommodate any changes to your busy itinerary and weather related issues. However, due to the nature of our operation we do have to follow a certain cancellation policy. By booking a tour with us you confirm you have familiarized yourself with the rules.

  1. Private tours:
  • up to 7 days before departure: full refund
  • up to 24h before departure: 70% refund
  • less than 24h notice: no refund

2. Group departures:

  • up to 24h before departure: full refund
  • less than 24h notice: no refund

Our tours are weather dependent. We reserve ourselves a right to cancel the tour with a short or no prior notice in case of conditions deemed unsafe by your guide. In such case you will be fully refunded for your reservation. We will always try to contact you in advance for possible rescheduling options if the weather forecast looks extreme, though you are under no obligation to accept the changes. 

We must be notified about any cancellations at least 24h prior to departure with an email sent to info@icewalkers.tours. A phone call can be made as well, however, we will always require a written statement.

Note: No refund is provided if the client is late or doesn’t show up, or if the weather is not good but absolutely safe and the tour is running as scheduled. We recommend you do not plan your overnight stay very far from the tour location. As much as possible, we always try to be flexible offering rescheduling of the tour etc, however, this cannot be guaranteed.

If participants are under age, authorization to participate has to be confirmed by a guardian. Age limit is visible by the booking button for each tour, for private departures please contact us.

Participants have to be physically fit to participate in the activities for which they have signed up, and the guide has to be informed prior to the departure about any medical conditions and/or previous injuries that may be triggered or aggravated by such activities.

If participants are under the influence of alcohol and/or drugs during the time of the tour, we reserve the right to refuse participation in the tour for safety reasons, but refund will not be provided.

Ice Walkers ehf. does have mandatory insurance policy, however, we always advise the customers to get their own travel insurance as these are not the same thing.

We do not take responsibility for losses, expenses due to delays, changes of flights, closed roads or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in bus schedules, or other similar causes. We won’t assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

If you have any special needs or requests please let us know as soon as possible. Within limitations related to the nature of the activity we will try to accommodate your wishes. Please send us an email to info@icewalkers.tours